How to contact us
The fastest route to us is email. Write to us at redakcia@dukatbet.casino and try to state in your message which page or review your question concerns. The more specific you are, the more accurately and quickly we can answer.
Feel free to add a link to the specific page in your message, or a screenshot if you want to report a bug. It also helps us to have a short description of what you were doing on the page and what you expected. Thanks to this we do not have to track the problem down at length and can address it directly.
Email is our main channel of communication, because it leaves a clear trail and lets us attach supporting material to a message. The editorial team does not operate a telephone line.
The editorial team's postal address
If you need to send us official or written correspondence, use our postal address:
Redakcia Dukat.bet
Hviezdoslavovo námestie 5
811 02 Bratislava
Slovakia
The address serves for written contact with the editorial team, not as a place for personal visits or for handling player matters. If you are sending a letter, we recommend choosing the same subject as for an email, so that we can assign it to the right topic. Common questions about content are still faster to resolve by email.
When we will reply
We try to respond to emails during ordinary working days. Simpler questions we usually deal with quickly; for more complex matters - for example when a figure needs to be verified with a game developer or part of a review reworked - we ask for a little more time.
Over weekends and holidays the replies naturally take longer, since the editorial team is not working at full capacity then. If you write to us on a Friday evening, count on the response possibly arriving only in the following working week.
So that processing goes smoothly, send us each topic in a separate email and avoid sending the same message several times. Duplicate messages only hold us up and do not help you get a faster reply.
If you have not received any response within three to four working days, check your junk mail folder and only then write to us again. Sometimes a reply gets caught in a filter and never reaches you at all.
Questions about accounts and payouts belong to operator support
This is the most important point on the whole page. We are an independent catalogue editorial team, not an operator of a gaming account. We have no access to your deposits, withdrawals, bonuses or identity verification, and so we cannot intervene in these matters.
If you need to resolve anything around your account - blocked access, a delayed withdrawal, a question about a bonus wagering, document verification or a payment complaint - turn directly to the customer support of the operator Dukat.bet. It has access to your account and it alone can process such requests.
You will find the contact for operator support after logging in, directly within the gaming environment, usually via live chat or an email listed in the footer. If you send us such a question by mistake, we are glad to point you to the right place, but we cannot solve the problem itself on the operator's behalf. You can read more about who we are and how we work on the about page.
What we can help you with
So that it is clear when it makes sense to write to us specifically, here is an overview of the topics that belong to the editorial team:
- Feedback on content - pointing out an inaccuracy in a review, an outdated figure about a game or a suggestion to expand a topic.
- Reporting a bug on the site - a broken link, an error in a parameter table or a display problem.
- Questions about our methodology - how we verify RTP and volatility and where we source the data from the game developers.
- Media and partnership enquiries - if you are approaching us as an editorial team with a proposal.
Questions about accounts, payments, bonus balances or personal data in the gaming system, on the other hand, should go to operator support. How we handle the data from contact messages is described on our privacy page. And if you feel that playing is ceasing to be entertainment, you will find help and tools in the responsible gaming section.